Graduate Trainee Programme (Multiple Streams)

Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm delivering sustainable solutions across industries.
Our Graduate Trainee Programme is designed to develop young professionals through structured training, mentorship, and hands-on exposure across our business units.

Graduates will gain practical experience, build core professional skills, and receive guidance from experienced professionals to support their transition into the workplace.
The programme offers valuable exposure to a consulting and corporate environment and prepares participants for long-term career growth.

• Location: Midrand, Pretoria, Johannesburg


• Division: Ntiyiso Consulting Group


• Programme Type: Fixed-Term Contract


• Application Deadline: 15 May 2026

Available Streams

• Accounting


• Social Media Content Creation


• Quality & Governance


• Human Capital


• Industrialisation Consulting


• Revenue Consulting


• Business Consulting


• Database Administration


• Network Support


• Facilities

Minimum Requirements

• Completed Bachelor’s Degree in a relevant field


• Strong academic foundation aligned to chosen stream


• Exposure to relevant tools or disciplines is advantageous

Key Attributes

• Proactive self-starter


• Results-driven and delivery focused


• Innovative and experimental mindset


• Strong emotional intelligence


• Ability to work under pressure


• Excellent communication skills

Technical Competencies

• Computer literacy (MS Word, Excel, PowerPoint, Outlook)


• Basic data capture, analysis, and reporting


• Attention to detail and accuracy


• Ability to follow procedures and meet deadlines


• Willingness to learn new systems and tools


• Basic problem-solving skills

Additional Requirements

• Valid driver’s license


• Minimum 2 years manual driving experience


• Willingness to travel when required


• Availability for extended hours based on business needs

Ntiyiso Consulting Group is an equal opportunity employer committed to diversity and inclusion.
All applications will be treated confidentially in line with the Protection of Personal Information Act (POPIA).

Key Account Agent

Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm delivering sustainable solutions across major industries.
Through our subsidiaries, we empower institutions that enable Africa’s development.

The Key Account Agent is responsible for managing and recovering outstanding debt across high-value municipal accounts, including property rates and utility services.
This role involves field engagement, customer interaction, and negotiation of payment arrangements to support revenue recovery and improve collection performance.

• Location: Johannesburg


• Division: Ntiyiso Revenue Consulting


• Reporting Line: Team Lead: Field Services


• Contract Type: Performance-based Fixed-Term Contract


• Application Deadline: 30 May 2026

Key Responsibilities

• Conduct field visits to engage customers with overdue municipal accounts


• Verify account information and communicate payment options


• Manage a portfolio of high-value debtor accounts


• Monitor payment behaviour and implement recovery strategies


• Negotiate sustainable payment arrangements with customers


• Handle disputes, objections, and escalations professionally


• Capture and maintain accurate customer and account data


• Prepare reports on collection performance and trends


• Ensure compliance with municipal bylaws and credit control policies


• Collaborate with internal teams to optimise revenue recovery

Qualifications & Experience

• National Diploma or Bachelor’s degree in Commerce, Finance, Economics, Business Management, or related field


• 2–3 years’ experience in debt collection, revenue management, or account management


• Experience in customer engagement and payment negotiation


• Exposure to municipal accounts (rates or utilities) is advantageous


• Registration with a debt collection council is advantageous

Key Skills & Attributes

• Strong communication and negotiation skills


• Attention to detail and accuracy


• Ability to work under pressure and manage multiple tasks


• Results-driven and proactive mindset


• Customer-focused with professional conduct


• High level of integrity and confidentiality

Technical Competencies

• Knowledge of municipal credit control and debt collection policies


• Understanding of CRM systems (e.g. APT, Presence Suite)


• Ability to extract and interpret data from finance systems


• Strong time management and target management skills


• Proficiency in business English and other South African official languages

Working Conditions

• Field-based role with regular travel


• May require shift work and extended hours


• Performance-driven environment

Ntiyiso Consulting Group is an equal opportunity employer committed to diversity and inclusion.
All applications will be treated confidentially in accordance with the Protection of Personal Information Act (POPIA).

Team Lead: Field Services

Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm delivering sustainable solutions across major industries.
Through our subsidiaries, we empower institutions that enable Africa’s development.

The Team Lead: Field Services supervises the day-to-day delivery of high-value debt collection and technical credit control operations in the field.
This role manages Key Account Agents and Field Technicians, ensuring effective revenue recovery, compliance with municipal policies, and improved client cash flow performance.

• Location: Arcadia, Pretoria


• Division: Ntiyiso Revenue Consulting


• Reporting Line: Call Centre Manager


• Direct Reports: Key Account Agents, Field Technicians


• Contract Type: Fixed-Term Contract


• Application Deadline: 30 May 2026

Key Responsibilities

• Manage and coordinate daily field operations and team activities


• Develop and implement timelines to achieve collection targets


• Conduct performance management and quarterly reviews


• Oversee delivery of notices, disconnections, and reconnections


• Supervise scheduling and routing of field activities


• Ensure compliance with municipal credit control policies


• Support Key Account Agents in managing high-value debtor accounts


• Resolve escalated customer queries and account issues


• Monitor operational performance and implement improvements


• Prepare and present performance and operational reports

Qualifications & Experience

• National Diploma or Bachelor’s degree in Commerce, Finance, Economics, Business Management, or related field


• Minimum 5 years’ experience in debt collection, customer service, or call centre operations


• Alternatively, 5 years’ experience in meter reading or credit control enforcement in a municipal environment


• Experience managing teams in a field operations environment is advantageous

Key Skills & Attributes

• Proactive self-starter with strong leadership ability


• Results-driven and delivery focused


• Strong emotional intelligence and communication skills


• Ability to work under pressure


• High level of integrity and accountability


• Customer-focused with professional conduct

Technical Competencies

• Knowledge of municipal credit control and debt collection policies


• Understanding of CRM systems and practices


• Technical knowledge of electricity systems and meter functionality


• Strong negotiation and problem-solving skills

Additional Requirements

• Valid driver’s license


• Minimum 2 years’ manual driving experience


• Willingness to travel


• Availability for extended hours and shift work when required

Working Conditions

• Field-based operational role


• May require overtime and shift work


• Performance-driven environment

Ntiyiso Consulting Group is an equal opportunity employer committed to diversity and inclusion.
All applications will be treated confidentially in accordance with the Protection of Personal Information Act (POPIA).